Voice over Internet Protocol (VoIP) technology has revolutionized the way we communicate with one another. It allows us to make phone calls, send messages, and conduct video conferences through the Internet. However, despite its many benefits, VoIP technology also presents several challenges that can be frustrating for users. In this editorial, we'll discuss some of the top VoIP issues and how to solve them using AkativeSD™ and iStatus^® Connection Monitoring.

Poor Call Quality

One of the most common complaints about VoIP is poor call quality. This can manifest as static, dropped calls, or delays in the conversation. There are several reasons why this can happen, including a poor Internet connection, inadequate bandwidth, or outdated hardware. To help solve this issue, iStatus can be used to detect connection issues, network congestion, bandwidth insufficiency, etc. By having these items monitored, it allows you to have connection information to inform decisions about upgrading your Internet connection, increasing your bandwidth, or investing in newer hardware.

Security Risks

Because VoIP technology relies on the Internet to transmit data, it is vulnerable to security risks. To mitigate these risks, you should use strong passwords, encrypt your calls, and install anti-virus software on your devices. We also recommend using iStatus Security features to alert you about potential security vulnerabilities on networks that your VoIP technology might be segmented on. By getting alerts about rogue network devices, misconfigurations, or potential data leaks that could impact your VoIP phones, you can solve issues before they start.  

Power Outages & Internet Outages

Unlike traditional landline phones, VoIP phones require a reliable Internet connection to function. This means that during a power outage or Internet outage, your VoIP phone may not work. To solve this issue, you should consider investing in a backup power supply, such as a UPS or a generator, to keep your VoIP system up and running during a power outage. We also recommend implementing a secondary Internet connection using AkativeSD. Not only will AkativeSD keep VoIP phones online during Internet outages but it will keep your call quality stable during network congestion, jitter, and latency.

VoIP Stability in a Fixed Wireless Access World

VoIP Stability is crucial in a Fixed Wireless Access (FWA) world because FWA relies on wireless connections to deliver Internet access to businesses. The stability of a VoIP call is heavily reliant on the quality and consistency of the Internet connection as well. With FWA, the connection is susceptible to interference from environmental factors such as weather, foliage, and even buildings. It is important to have a stable and reliable connection to avoid disruptions during a VoIP call, which can lead to a frustrating experience for both parties. To ensure VoIP stability in an FWA world, it is recommended to use a high-quality AkativeSD router and position it in an optimal location. This gives your business connection redundancy in the event that your primary connection becomes unstable. It is also advisable to have a strong signal strength and bandwidth to support multiple VoIP calls simultaneously. With the help of iStatus Connection Monitoring, you can measure your signal strength and bandwidth, and detect important issues like congestion. iStatus when paired with AkativeSD keeps your VoIP phone systems more reliable than ever.

VoIP Stability is crucial in a Fixed Wireless Access (FWA) world because FWA relies on wireless connections to deliver Internet access to businesses. The stability of a VoIP call is heavily reliant on the quality and consistency of the Internet connection as well. With FWA, the connection is susceptible to interference from environmental factors such as weather, foliage, and even buildings. It is important to have a stable and reliable connection to avoid disruptions during a VoIP call, which can lead to a frustrating experience for both parties. To ensure VoIP stability in an FWA world, it is recommended to use a high-quality AkativeSD router and position it in an optimal location. This gives your business connection redundancy in the event that your primary connection becomes unstable. It is also advisable to have a strong signal strength and bandwidth to support multiple VoIP calls simultaneously. With the help of iStatus Connection Monitoring, you can measure your signal strength and bandwidth, and detect important issues like congestion. iStatus when paired with AkativeSD keeps your VoIP phone systems more reliable than ever.